This pragmatic e-book is designed to help outline leading practices in navigating the complaint management process from start to finish in a fair, transparent, and inclusive manner. The Sport Law & Strategy Group was fortunate to have Rachel Corbett, one of its founders, update this edition so that it meets current standards, trends and legal requirements. The e-book takes readers through the complaint management process including how to respond to a complaint, legal duties, investigations, how to communicate and educate stakeholders, and so much more. It includes appendices at the end and a few case studies to make the e-book as practical and useful as possible.
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