In this webinar, presenter Dina Bell-Laroche discussed effective crisis management techniques that will have make you more confident in your approach to dealing with crisis and conflict. Dina is a seasoned sport consultant who has helped clients manage crisis and conflict at over a dozen international Games and closer to home, and has helped clients defend their reputation when a scandal hits.
Effective crisis management requires proactivity, intelligence and skillfulness. Managing crisis in a way that has your stakeholders rallying behind you requires courage, compassion and presence. Dina talked about who needs to know what during a crisis, by when, how and why.